DMS IT Field Manager

Job Description

Join our Team as a DMS IT FIELD MANAGER!

The Role:

We're seeking a passionate and dedicated DMS IT Field Manager to join our team. In this role, you'll lead multiple Dealer Management System (DMS) deployments, serving as the primary project management resource throughout the implementation lifecycle. This role is responsible for coordinating project planning, deployment readiness, stakeholder communication, training, risk management, and go-live activities to ensure successful implementation and customer satisfaction. The IT Field Manager collaborates with cross-functional teams, dealership personnel, and TMHNA leadership to deliver projects on time, within scope, and aligned with business objectives. We value innovative and creative ideas-yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you'll feel right at home here.

What You'll Be Doing:

• Gain a high-level understanding of the DMS system through a hands-on approach of following documented training materials.
• Manage multiple DMS implementation projects from planning through post-deployment support.
• Coordinate and attend an engagement kick-off onsite at the dealer's location.
• Develop, maintain, and communicate project plans, schedules, milestones, and status updates.
• Coordinate deployment activities with internal teams and dealership stakeholders.
• Facilitate project meetings, deployment readiness reviews, training activities, user acceptance testing (UAT), and go-live planning.
• Monitor project risks, issues, and dependencies, escalating concerns when appropriate.
• Partner with data, product, technical, and training teams to ensure licensing, environment and data for deployment readiness.
• Support dealer onboarding, user access, licensing, and training coordination.
• Coordinate and attend Key User Training onsite at the dealer's location.
• Maintain project documentation, deployment metrics, and training materials.
• Monitor deployment activities and provide status reports onsite at the dealer's location for deployments.
• Drive continuous improvement initiatives that align with Toyota's core values.
• Travel to dealership locations as needed to support activities, with extended travel periods possible (approximately 50% travel).

What We're Looking For:

• 6+ years of project management experience.
• Strong project management, planning, and organizational skills.
• Proficient experience with Microsoft Project and Azure DevOps (ADO).
• Excellent written, verbal, and presentation communication skills.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Strong problem-solving, relationship management, and stakeholder engagement skills.
• Ability to influence, build consensus, and manage sensitive situations with professionalism and tact.
• Commitment to continuous improvement and delivering high-quality customer outcomes.

What Sets You Apart:

• Bachelor's degree in business, management or related field or equivalent experience.
• Experience leading software implementation or enterprise system deployment projects.
• Experience in manufacturing, material handling, or other durable goods industries.

Where and When You'll Work:

• This role is fully remote within the United States. All you need is a reliable internet connection and a passion for what you do.

About remote work:

Fully remote candidates may be required to travel to Greene, NY for New Employee Induction/onboarding and/or periodically throughout the year based on business need. To be considered for a fully remote position you MUST reside in one of the following states: Alabama, Arizona, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington or Wisconsin.

What Your Total Compensation & Benefits Package will look like:

This position may be hired at an IT Field Manager level I or level II. Salary offered will be based upon the successful candidate's background, education & experience.

Salary: $84,020 - $135,975 per year.

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here:

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