GenAI Product Manager

Job#: 3052503
Job Description:
GenAI Product Manager
Location: CHARLOTTE, North Carolina (Onsite)
Role Overview
An opportunity is available for a Product Manager to lead the AI Agent component of a broad Client Lifecycle Management initiative. This role is responsible for defining, prioritizing, and delivering AI-powered servicing capabilities that automate manual client requests and operational workflows. The Product Manager will partner with Data Scientists, Engineering, Business Stakeholders, and Product teams to define how AI Agents operate, interact with data, make decisions, and support production releases.
Key Responsibilities

• Own the roadmap, backlog, and delivery of AI Agent capabilities.
• Gather and document business requirements by understanding end-to-end servicing workflows.
• Translate business processes into AI-driven product requirements and user stories.
• Define what AI Agents should do, how they should make decisions, and how success should be measured.
• Work directly with Data Scientists to develop and refine AI Agent functionality.
• Identify data needs, integration requirements, and testing strategies.
• Partner with Product, Technology, and Business stakeholders throughout the product lifecycle.
• Manage release readiness and support delivery of AI-enabled capabilities.
• Navigate governance, risk, and compliance requirements associated with AI/GenAI products.
• Drive prioritization decisions and communicate roadmap progress to stakeholders.

Required Qualifications

• 5+ years of Digital Product Management experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Product Management experience with roadmap ownership, backlog management, and requirements gathering.
• Experience delivering AI/GenAI products.
• AI Agent / Agentic AI experience.
• Experience working with LLM-based products.
• Ability to partner with Data Scientists and Technical teams.
• Experience defining and executing complex product initiatives from concept through release.
• Stakeholder management and communication skills.

Preferred Qualifications

• Financial Services or Banking experience.
• Experience in highly regulated industries.
• AI Governance and Model Risk exposure.
• Experience with Agentic AI solutions.
• RAG (Retrieval Augmented Generation) experience.
• Semantic Search and Vector Database exposure.
• Understanding of GenAI architecture and frameworks.
• Familiarity with Prompt Engineering concepts.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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