Product Owner (HYBRID ROLE/NO C2C)

Our client, Energy Utilities company, specializing in renewable energy production, is actively seeking an accomplished Product Owner

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Note: THIS IS HYBRID ROLE (Hybrid Role 3 days onsite, 2 days remote) & ONLY W2 CANDIDATES.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: Product Owner (Job Id – 26-01181)

Location: New York NY 10003 (HYBRID 3 Days Onsite/2 Days Remote)

Duration: 12 Months + Possible Extension

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Major Objectives:

The Product Owner will work on the Digital Services Team on the Digital Customer Experience project which seeks to enhance the customer experience through a comprehensive redesign/re-platforming of all digital channels including the Company''s website, mobile, and Apps. This role will be accountable for product and feature development and prioritization for an agile team within the digital service program. Additionally. this role will lead program initiatives and have opportunities to shape and lead governance and other program improvements with varied managements opportunities.

Responsibilities/Job Description:

• The Product Owner will work on the Digital Services Team on the Digital Customer Experience project which seeks to enhance the customer experience through a comprehensive redesign/re-platforming of all digital channels including the Company''s website, mobile, and Apps. This role will be accountable for product and feature development and prioritization for an agile team within the digital service program.
• Plan, execute, monitor, track, manage risks and issues and report on projects using traditional and Agile development processes and techniques.
• Tracking and communicating team velocity and sprint/release progress to all affected teams and management using Agile estimating techniques.
• Responsible for “Pod” or multiple agile teams from business perspective and project management leadership role.
• Lead, Arrange and facilitate all Agile ceremonies including, Stand-ups, Reviews, Retrospectives, Grooming, and Sprint and Release planning.
• Analyze business requirements to develop and define high-level epics and stories to create a prioritized Product Backlog.
• Write user stories that are clear, concise and easy to understand, driven by VOC and provide business value.
• Identify related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary.
• Responsible for making sure that daily task status and hours are being updated by team on systems such as Azure Dev Ops (ADO) or other Agile tracking systems to provide transparency on product and sprint backlogs.
• Develop and maintain project plans, resource utilization schedules and budget materials.
• Conduct research and analysis to determine business trends, forecasts and benchmarking with utilities and other businesses related to web, mobile and App use and development.
• Develops business and technical requirements for key projects and processes changes associated with the redesign of the Company’s digital channels.
• Conducts testing associated with changes to business processes and systems, including development of detailed test plans and test cases, execution of testing, documentation of findings, and working with business and technical staff to resolve identified issues.
• Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders.
• Establishing work plans, scheduling and administering meetings, assigning and tracking tasks, managing human resources, development of status reports, and monitoring budget and financials.
• Perform other related tasks and assignments as required.
• Initiate and implement program improvements across governance and intake processes.

Required Skills:

• Work experience with agile project management or customer experience management
• Experience with Microsoft office applications, including proficiency with Excel
• Proven experience managing an agile product development team as a Product Owner
• Knowledge of Customer Operations
• Previous management experience (employees or contractors)
• Experience with Safe Agile program management and/or transformation
• Experience with Web Accessibility guidelines and compliance
• Proven ability to manage multiple assignments and changing priorities
• Must have excellent oral and written communications skills
• Education or Certification Requirement: Must have Bachelors Degree

Preferred Skills:

• Vendor Management experience
• Experience with various Company and Customer Operations’ computer systems
• Knowledge of Customer Operations business, rules and regulations
• Experience in producing formal presentations and documentation for executive and regulatory share out
• Knowledge of O&R customer Assistance preferred

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I''d love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you.

Bhupesh Khurana

Lead Technical Recruiter

Email:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.