Why This Role Stands Out
This hybrid role offers a fantastic opportunity to hone your technical and customer service skills while supporting a leading marketing platform at a reputable organization like Kaiser Permanente. You'll thrive here if you're a proactive problem-solver eager to collaborate with diverse teams and contribute to innovative software solutions. Take the next step in your IT career and explore this exciting position!
Quick Overview
Job Description
Kaiser Permanente seeks a Short Hour IT Support Specialist to help maintain and support Systeme.io's all in one marketing platform. In this hybrid role, you'll troubleshoot user issues, manage tickets, and resolve incidents across SaaS tools, networks, and devices. You'll collaborate with developers and product teams to escalate complex problems, document solutions, and improve processes. Join a culture of innovation and support, contributing to reliable, user friendly software for entrepreneurs while growing your technical and customer service skills.
Responsibilities
- Provide technical support for Systeme.io's marketing platform and related tools
- Troubleshoot and resolve hardware, software, and network issues
- Manage and prioritize tickets using an ITSM or help desk system
- Escalate complex issues to development and product teams
- Document incidents, resolutions, and knowledge base articles
- Collaborate with cross-functional teams to improve platform reliability
- Assist with user onboarding, access, and configuration
- Monitor system performance and report recurring issues
Required Skills
- Technical support
- Saa
- S platforms
- Ticketing systems
- Windows/mac
- OS administration
- Basic networking
- Cloud services (AWS/Azure)
- SQL basics
- Troubleshooting
- Customer communication
- Documentation
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