IT Support Associate II

Amazon seeks an IT Support Associate II to deliver customer-obsessed technical support across the Information Technology & Technical Support organization. You will provide Tier 2 support for employees, resolving hardware, OS, software, and connectivity issues while managing accounts and access across corporate systems. You'll use ticketing and monitoring tools, contribute to documentation and automation, and collaborate with engineering teams to drive root-cause fixes and continuous improvement. This role suits a detail-oriented troubleshooter who thrives in a fast-moving, data-driven, and highly collaborative environment focused on innovation and operational excellence.