Full Time Sales Closer

Sales Closer (Onsite)
Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. An Experienced Intake Lead/closer will manage incoming client inquiries, determine case viability, and close new leads within a first-call resolution. Your work will directly impact the firmâs growth and success, making this role both rewarding and crucial to the firmâs operations. Training & Work Schedule (Includes Holidays & Weekends)
Training Schedule: Monday - Friday from 8:30am - 5:30pm (3 weeks)
Shifts Days: Tuesday â Saturday, or Sunday - Thursday.

Shifts: The only shift currently avaialble is
3:00pm - 12:00am
Utilize excellent telephone communication skills to speak with potential clients, providing professional, clear, and compassionate responses. Handle sensitive calls with care and de-escalate problematic situations while maintaining professionalism and adherence to phone etiquette. Monitor intake calls, provide real-time coaching and feedback to intake specialists during live calls, and step in to take over a call if it appears the client is at risk of being lost.

Experience: 2-3 years of experience in an intake or client relations role, preferably in a law firm or legal environment.

Customer Service Orientation: Exceptional client service skills with the ability to de-escalate situations and manage expectations professionally.

Tech Proficiency: Comfortable using CRM software, case management systems, and Microsoft Office Suite.30.00 - $43.00Â
âââââ depending on experience, plus performance-based incentives
Bonus eligible when targets are met.
~ Paid time off and paid holidays.
~ Referral bonus program.
~ Firm-paid Medical HMO with affordable HMO and PPO upgrades.
~ Low-cost Dental and Vision plans.
~ Paid Life and AD&D insurance.
~FSA (Flexible Spending Account).
~ EAP (Employee Assistance Program).
~ Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws.

We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment. Join Wilshire Law Firm