Help Desk Analyst

A growing organization in the Westerville, Ohio area is seeking a full time Help Desk Analyst to join its Information Technology team. This position offers the opportunity to support a modern Microsoft environment while serving as a key resource for end user technology, device management, software deployment, and IT operations. The ideal candidate enjoys solving technical challenges, building relationships with users, and improving the overall technology experience across the business.

This is an excellent opportunity for someone looking to move beyond a traditional support role and gain exposure to broader IT initiatives. The team is seeking an individual who wants ownership, enjoys finding long term solutions, and is interested in developing expertise in Microsoft 365, Intune, endpoint administration, automation, and technology projects. The position offers strong visibility, collaboration with multiple departments, and opportunities for professional growth.

Required Skills & Experience

• Experience providing technical support in a corporate environment
• Strong troubleshooting skills across hardware and software platforms
• Experience supporting Windows 10 and Windows 11 environments
• Understanding of Active Directory, user account management, and device support
• Excellent communication and customer service skills
• Ability to work onsite and support multiple locations as needed

Desired Skills & Experience

• Experience with Microsoft 365 administration
• Exposure to Microsoft Intune or endpoint management tools
• Experience with imaging, software deployment, and patch management
• Knowledge of networking fundamentals
• Process improvement and documentation experience

What You Will Be Doing
Tech Breakdown

• 60% Windows Support & Administration
• 25% Microsoft 365 & Endpoint Management
• 15% Hardware, Networking & Infrastructure Support

Daily Responsibilities

• 75% Hands On Technical Support
• 10% Documentation & Process Improvement
• 15% Team Collaboration & Project Work

The Offer

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.