Endpoint Administrator

Job Description
Join our Team as an ENDPOINT ADMINISTRATOR!
The Role:
We're seeking a passionate and dedicated Endpoint Administrator to join our team. In this role, you'll be responsible for providing frontline support and maintenance for enterprise endpoint devices, including desktops, laptops, mobile devices, and related peripherals. This role ensures that endpoints remain secure, up to date, and aligned with company IT policies, while offering end-users reliable access to the tools they need to perform their work. If you enjoy tackling challenges with positivity and a bit of humor, you'll feel right at home here.
What You'll Be Doing:

• Device Support & Troubleshooting
• Provide first-line technical support for endpoint devices (Windows, macOS, iOS, Android).
• Diagnose and resolve common hardware and software issues.
• Escalate complex problems to higher-level support teams when necessary.

• Endpoint Configuration & Deployment
• Assist with provisioning, imaging, and deployment of new endpoint devices.
• Apply standard configurations and policies through endpoint management tools (e.g., Intune, SCCM, JAMF, NinjaOne).
• Support onboarding of new users with device setup and configuration.

• Security & Compliance
• Monitor compliance with security policies (patching, antivirus, encryption).
• Ensure endpoint devices receive timely updates and security patches.
• Report and escalate security-related incidents.

• Inventory & Asset Management
• Maintain accurate records of endpoint devices and peripherals.
• Track hardware lifecycle and coordinate with procurement for replacements.

• Documentation & Knowledge Sharing
• Document troubleshooting steps and resolutions in knowledge base systems.
• Provide end-user guidance and training on proper device use.

What We're Looking For:

• Basic knowledge of endpoint operating systems (Windows, macOS, iOS, Android).

• Familiarity with endpoint management platforms (e.g., Microsoft Intune, SCCM, JAMF, AirWatch).

• Understanding of basic networking concepts (IP, Wi-Fi, VPN).

• Strong problem-solving skills and customer service orientation.

• Excellent verbal and written communication skills.

• Preferred Qualifications:
• CompTIA A+, Network+, or equivalent certification.
• Experience in a help desk or IT support environment.
• Knowledge of ITIL practices for incident and request management.

Where and When You'll Work:

• This is an in-person role located at either our Columbus, IN or Greene, NY offices - ideal for those who thrive in a hands-on, team-oriented environment.

What Your Total Compensation & Benefits Package will look like:
Salary - $65,440 - $83,895 per year. Compensation depends on the selected candidate's education and experience.
Relocation: This role may be eligible for relocation assistance.
World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
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