Patient Financial Specialist

OnPoint Medical Group is searching for an outstanding Patient Financial Specialist to join our team! Come join a great group of medical professionals as our network continues to grow!

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible.

Our "Circle of Care" has one primary goal - to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

Position Summary

The Patient Financial Specialist plays a key role in supporting the financial health of the organization by managing patient collections, payment plans, bankruptcy accounts, and coordination with contracted collection agencies. This position requires strong attention to detail, professionalism, and a patient-centered approach when working with sensitive financial information.

Essential Duties and Responsibilities

The following duties are representative of the position and may be modified as business needs evolve.

Patient Financial & Collections Responsibilities

Contact patients regarding outstanding balances and establish, manage, and monitor payment plans

Upload, maintain, and manage patient accounts within contracted collection agency software

Resolve and manage patient disputes related to collections

Work directly with contracted collection agencies to support account resolution

Handle credit card disputes related to patient accounts

Bankruptcy Management

Manage and track bankruptcy accounts

Maintain and update bankruptcy cases within the Athenahealth practice management system

Compliance & Administrative Responsibilities

Adhere to all OMG policies and procedures, including HIPAA, OSHA, and PCI DSS requirements

Maintain strict confidentiality, privacy, and data security standards

Work within the Billing Compliance Plan and established billing guidelines

Perform other administrative duties as assigned

Maintain a clean, organized, and professional work environment

Deliver faxes and documentation to billing department staff as needed

Qualifications Minimum Education and Experience

High School Diploma or equivalent

Strong computer skills

Minimum of 5 years of healthcare collections experience

Minimum of 2 years of billing experience

Preferred Education and Experience

Some college coursework (medical, business, or accounting focus preferred)

Bilingual (preferred)

EMR experience, preferably Athenahealth practice management system

Customer Service Excellence

Provide exceptional customer service aligned with the clinic's mission and values

Interact with patients and families in a courteous, respectful, and professional manner

Maintain patient confidentiality in accordance with HIPAA and organizational policies

Follow proper chain of command for patient concerns or complaints

Required Skills and Abilities Language Skills

Ability to effectively communicate information and respond to questions from patients, staff, and management

Mathematical Skills

Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals

Reasoning Ability

Ability to define problems, collect and analyze data, establish facts, and draw sound conclusions

Aptitudes and Temperament

High energy with the ability to adapt to changing workloads and priorities

Strong decision-making skills based on facts and data

Demonstrates compassion, quality, loyalty, and conscientiousness

Ability to build and maintain effective working relationships with patients, families, and staff

Supervisory Responsibilities

This position does not have supervisory responsibilities

Job Elements / Working Conditions

Regularly required to stand; use hands to handle or feel; reach with hands and arms; and talk or hear

Occasionally required to walk, sit, stoop, kneel, crouch, or crawl

Frequently lift and/or move up to 10 pounds; occasionally lift and/or move more than 25 pounds

Vision requirements include close vision, distance vision, and ability to adjust focus

Work Environment
The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BENEFITS OFFERED

Health insurance plan options for you and your dependentsDental, and Vision, for you and your qualified dependentsCompany Paid life insuranceVoluntary options for short-term disability, and long-term disability coverageAFLAC PlansFSA optionsEligible for 401(k) after 6 months of employment with a 4% match that vests immediatelyPaid Time-Off earned

Salary: $20 - $23 / hour

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

OnPoint Medical Group is an EEO Employer.

This position will be posted for a minimum of 5 days and may be extended.

Applicants can redact age information from requested transcripts.

Compensation details: 20-23 Hourly Wage

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