Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Victoria, Australia
Continuous Improvement
Job Description
Jobtailor seeks a data-driven BI analyst to deliver reporting on contact centre performance, trends, and SLA outcomes. You will build dashboards, analyse large datasets, and provide insights to improve operations.
You will collaborate with Customer Operations, Continuous Improvement, Technology, and Data teams to translate data into actionable recommendations for monthly and quarterly reviews, and drive process improvements.
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