Inside Sales Representative - Parts & Equipment

Job Description
Job Description
Inside Sales Representative
The responsibility of the Inside Sales Representative is to grow revenue by managing inbound and outbound sales activity from within the office, focusing on both existing account growth and new customer acquisition. The ISR's goal is to meet sales targets, respond quickly to customer inquiries, and ensure a high level of customer satisfaction.

Key Responsibilities

Customer Relationship Management
Build and maintain strong relationships with clients over phone, email, and chat
Be proactive in addressing the needs and concerns of clients
Foster long-term partnerships and repeat business
Sales Strategy & Execution
Execute outbound calling and email campaigns to generate new business
Set and achieve sales goals, coordinating with the Sales Manager/Director
Identify new business opportunities within assigned accounts or lead lists
Market & Product Knowledge
Maintain up-to-date knowledge of product catalog, pricing, and availability
Identify competitors and gather competitive information on pricing and products
Analyze customer needs and recommend appropriate products/solutions
Identify upsell and cross-sell opportunities with existing customers
Reporting & Forecasting
Monitor personal and team sales activity/reports and provide feedback to management
Forecast sales performance for assigned accounts or lead pipeline
Identify areas for improvement in process or performance
Problem Solving
Address customer issues (orders, shipping, billing, returns) timely
Find solutions to problems, no matter how complex, escalating when necessary
Negotiation
Identify customer needs and how our products solve their issues
Negotiate pricing and terms within approved guidelines
Identify customer budget and find mutually beneficial price points
Account Planning
Develop and manage account plans for assigned customers
Actively prospect and call on potential customers
Nurture and convert inbound leads quickly

Minimum Requirements

Ability to work primarily from an office/desk-based environment, handling high call/email volume
Excellent oral and written communication skills - must enjoy speaking with people and building rapport over the phone
Proficiency in Microsoft Suite of products, and experience with CRM software
Excellent time management and organizational skills
Ability to multitask across phone, email, and order systems simultaneously
Other Desired Qualities:
Strong problem-solving skills
Adaptable
Customer-focus attitude
Prior inside sales, call center, or customer service experience a plus