Inside Sales & Customer Experience Coordinator

Help Us Build Something Great
Honest Abe Roofing is growing in southeast Michigan, serving homeowners throughout the Plymouth, Ann Arbor, Dexter, and Farmington Hills area. We're looking for someone who brings more than a résumé to work every day. We want a positive, organized, customer-focused person with a "can-do" attitude who enjoys talking to people, solving problems, generating opportunities, and helping a team succeed. This is an
Inside Sales position
, but we're a growing local business—which means everyone pitches in.

One minute you may be helping a homeowner schedule a roofing appointment. The next, you may be following up on an unsold opportunity, helping generate new leads, checking that a customer file is complete, or solving a problem before it becomes a bigger one. If your natural response is
"I'll figure it out" rather than
"That's not my job," we want to talk to you.

What You'll Do
Your #1 responsibility is helping turn opportunities into customer appointments. You'll be the first point of contact for many of our homeowners and will play an important role in the customer's experience from their first inquiry through completion of their project.

Your responsibilities will include

Respond quickly to new leads by phone, text, and email
Speak confidently with homeowners and schedule qualified appointments for our Roofing Advisors
Follow up consistently with leads who haven't scheduled yet
Confirm appointments and help reduce cancellations and no-shows
Follow up after sales appointments and help recover opportunities that weren't initially sold
Make outbound calls and conduct other lead-generation activities
Help identify creative ways to generate new business in our local market
Provide a professional, friendly experience every time you interact with a customer
Keep customer information, appointments, notes, and job records accurate in our CRM
Help ensure paperwork and customer files are complete and organized
Assist with payments, invoices, permits, project documentation, and other administrative needs as required
Communicate issues quickly instead of allowing them to fall through the cracks
Help teammates when something needs to get done—even when it isn't specifically listed in your job description
The Person We're Looking For
We're less concerned about finding someone who has done this exact job before than we are about finding the right kind of person
.

You may be a great fit if

You have a genuinely positive attitude and bring good energy to work
You enjoy talking to customers and helping people
You're comfortable picking up the phone and aren't discouraged by rejection
You're organized and naturally keep track of details
You follow through on what you say you're going to do
You notice when something doesn't look right and take action
You're comfortable juggling several priorities at once
You like finding new customers and aren't afraid to prospect or generate leads
You're willing to learn new systems and processes
You can work independently without needing someone to constantly tell you what to do next
You're willing to jump in and help wherever the business needs you
You believe the customer's experience matters
Experience in inside sales, customer service, marketing, lead generation, construction, roofing, or home services is helpful—but attitude, initiative, communication skills, and attention to detail matter most.

What Success Looks Like
Success in this position isn't about simply completing a checklist. It means:
Leads get contacted quickly. Appointments get scheduled. Customers feel taken care of. Follow-up actually happens. Files are accurate. Details don't get missed. Problems get communicated and solved. The team can count on you. Most importantly, when something needs to get done, you're someone who helps make it happen.

What We Offer
$20–$24/hour
, depending on experience
Weekly pay
Paid time off and paid holidays
Monday–Friday schedule
Training on our systems and processes
Professional, team-oriented work environment
Opportunity to learn multiple sides of a growing home-services business
Advancement opportunities as the operation grows
This Probably Isn't the Right Role If...

This position probably won't be a good fit if you

Don't like talking to people on the phone
Avoid outbound calls or follow-up
Get discouraged easily when a customer says "no"
Frequently miss small details
Wait to be told what to do when you see something that needs attention
Prefer a narrowly defined job where you only handle "your" responsibilities
Don't enjoy working in a growing business where priorities can sometimes change quickly
Interested?

If you're organized, upbeat, customer-focused, comfortable on the phone, and known as the person who gets things done
, we'd like to hear from you. Tell us about your experience and, more importantly, why you think you'd be a great addition to our team. This Honest Abe Roofing franchise is independently owned and operated. Applications are submitted directly to the local franchisee, and all hiring decisions are made by local management.