System Administrator Level 2 with Security Clearance

***You MUST already have a TS/SCI Clearance with a Polygraph to qualify*** The Level 2 System Administrator shall possess the following capabilities: * Provide support for implementation, troubleshooting and maintenance of IT systems. * Manage the daily activities of configuration and operation of IT systems. * Provide assistance to users in accessing and using IT systems. * Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. * Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide support for the escalation and communication of status to agency management and internal customers. * Optimize system operations and resource utilization and perform system capacity analysis and planning. * Provide in-depth experience in trouble-shooting IT systems. * Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. * Provide support for the dispatch system and hardware problems and remain involved in the resolution process. * Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Qualifications: * Ten (10) years experience as a SA on programs and contracts of similar scope, type, and complexity is required. * Bachelor’s degree in a technical discipline from an accredited college or university is required. * In lieu of a Bachelor’s degree, four (4) years of additional SA experience may be substituted.