Senior Living Services Sales Counselor

Lifespace Communities is seeking a compassionate, service-minded Retirement Living Counselor to help older adults and their families explore retirement living options. In this resident-facing role, you will listen to prospective residents' needs, explain community services and lifestyle choices, coordinate visits, and guide families through the decision-making process. Build trusting relationships through responsive follow-up and clear communication, partnering with colleagues across senior living and healthcare services to support a smooth transition. Join a nonprofit organization committed to compassion, respect, integrity, and continuous improvement. Your work will help residents find a community and level of support that can enhance their quality of life, while offering opportunities to grow in senior living operations.

Responsibilities

• Listen to prospective residents and families to understand their preferences, needs, and concerns.
• Explain community living options, services, and available levels of support.
• Coordinate community tours and connect prospective residents with appropriate team members.
• Maintain timely, clear follow-up throughout the decision-making process.
• Build trusting relationships with residents, families, and referral partners.
• Collaborate with colleagues to support residents' transitions and quality of life.

Required Skills

• Consultative sales
• Lead qualification
• Relationship building
• Needs assessment
• Senior living services knowledge
• Healthcare service knowledge
• Customer service
• Verbal communication
• Presentation skills
• Follow-up and client relationship management