Informations Systems Tech

Job Description Job Description Job Description: Information Systems Tech

Information Systems Tech Job Summary: Maintains overall health of computer network infrastructure. Monitors and maintains server/network traffic, network administration, firewalls, routers, switches, VPN, encryption, remote access, authentication, DNS, FTP, anti-virus, voice and data telecommunications, storage area networks, etc.

Information Systems Tech Shift Availability:

• Full Time

• Day Shift

Information Systems Tech Benefits:

• Medical/ Dental/ Vision

• MASA- Medical Transportation Solutions

• Health Reimbursement & Savings Account

• Flex Spending Account/Dependent Care Spending Account

• Identity Protection-Free

• Hospital Indemnity

• Life Insurance-Free

• LTD/STD-Free

• Voluntary Life & AD&D

• 403 (b) Retirement Plan- 4% employer contribution

• Earned Time Off (ETO)

Information Systems Tech Essential Accountabilities:

• Responsible for setup, patching, and deployment of PCs, applications, printers, scanners, and miscellaneous personal devices such as smartphones.

• Connect networkable devices to wired and wireless networks and troubleshoot basic networking problems.

• Responsible for new employee user accounts in Active Directory & Domain architecture, badging software, and software-specific user accounts.

• Manages and triages help desk database and user support requests.

• Provides Tier I problem resolution and support to staff.

• Performs complex software/hardware troubleshooting, patches, and re-installations in accordance with established SLAs.

• Provides frequent communication and follow-through during the issue resolution process.

• Responsible for on-call rotation for after-hours system support. Requires tech to wear a notification device such as a cellphone.

• Works closely with Nurse analysts to identify Electronic Health Record issues and assist with the escalation of tickets.

• Identifies system modifications to reduce user problems.

• Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).

• Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.

• Duties may require non-routine analysis, research, and follow-through.

• May act as a resource to others to solve problems.

• Other duties as assigned.

Information Systems Tech Knowledge/Skills:

• High school Diploma/GED

• Professional certifications as appropriate.

• Practical understanding of scripting to include PowerShell, VB, and/or batch.

• Knowledge of current trends in the specific field.

• Demonstrated experience with standard software applications, including MS Office, Windows. Must have a strong dedication to customer service.

Information Systems Tech Working Conditions:

• Work requires ability to lift 30 to 50 pounds on a regular basis. Work may require moderate physical exertion and/or physical strain.

• Willingness to work flexible hours.

• Ability to work under stress during peak workload periods.

• Work environment involves only infrequent exposure to disagreeable elements.

• OSHA Category 3 - Tasks that involve no exposure to blood, body fluids, tissues or other potentially infectious materials

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.