Financial ERP Program manager(Order-to-cash, billing, payments) - Remote

Must have skills:

• 10+ years leading cross-functional enterprise transformation programs
• 5+ years accountable for ERP or financial-systems modernization
• ERP retain/modernize vs. replace recommendation and business case
• Multi-million-dollar budget, forecast, and benefits ownership
• Governance: RAID, stage gates, steering committee, executive reporting
• Order-to-cash, billing, payments, subscriptions, internal controls
• Matrix leadership across Finance, Product, Engineering, Security, Data
• Systems integrator and vendor selection and governance
• Change management: training, cut-over, adoption
• AWS cloud revenue channels and AI value awareness
• U.S. transformation experience with Canadian cross-border awareness

Preferred

• Oracle NetSuite and Boomi (iPaaS)
• SaaS company with billing and revenue systems tied to core financials
• Program turnaround or re-baselining
• PMP, PgMP, or Prosci certification
• MBA, master’s, or CPA

Overview

The Principal Program Manager in Technical Program Management is accountable for the complete lifecycle, order-to-cash execution, and measurable business value of enterprise systems modernization program. This permanent, senior matrix-leadership role requires deep program management experience to define the target state, assess the NetSuite-centered environment and potential ERP replacement options, recover and re-baseline in-flight work, lead integrated delivery, and sustain the multi-year modernization roadmap across billing, payments, subscriptions, and related internal and customer-facing business processes.

This role directly leads a cross-functional program spanning Finance, Product & Technology, Operations, Customer Service, Security, Data, Legal/Compliance, and external partners. It does not own the functional teams' headcount or day-to-day production support; it owns the integrated transformation outcome, program economics, governance, execution discipline, adoption, reduced operational gaps, improved revenue realization, and realized value.

Responsibilities

• Establish and maintain the enterprise program charter, target operating model, target architecture, multi-year roadmap, integrated master plan, investment case, measurable benefits plan, and exec-utive governance rhythm.
• Lead the current-state assessment of NetSuite, Boomi and other integrations, internal SaaS prod-ucts, customer-facing commercial systems, finance processes, data flows, controls, technical debt, and application portfolio rationalization and decommissioning opportunities.
• Develop and lead the retain-and-modernize versus ERP-replacement recommendation, including options analysis, business case, implementation approach, transition risk, and executive decision materials.
• Assess all in-flight initiatives; validate strategic fit, business value, technical alignment, controls, readiness, and dependencies; then re-baseline, re-sequence, or recommend stopping work as ap-propriate.
• Own the program cost center and manage budget, forecast, resource plan, vendor spend, financial controls, benefits realization, and executive reporting against approved commitments.
• Design the delivery model, including the appropriate blend of internal capability, systems-integrator or implementation-partner support, and specialist vendors; lead sourcing, selection, contracting support, and performance governance.
• Lead integrated planning and execution across ERP, quote-to-cash, billing, payments, subscrip-tions, revenue operations, customer data flows, internal SaaS products, integrations, reporting, migration, testing, release readiness, and stabilization.
• Establish decision rights, stage gates, RAID management, dependency management, quality con-trols, release criteria, and executive steering-committee governance for the transformation portfo-lio.
• Drive business-process standardization, change readiness, stakeholder engagement, training, cut-over, adoption, and operating transition to ensure the organization achieves intended business outcomes.
• Maintain a sustained modernization roadmap after initial implementation, with clear ownership, prioritization, performance measures, technical debt visibility, and continuous-improvement cy-cles.
• Other duties as assigned.

Qualifications

• Bachelor's degree in business, finance, accounting, information technology, engineering, or related discipline; equivalent depth of relevant experience will be considered.
• 10+ years leading large-scale, cross-functional business, technology, ERP, or enterprise transfor-mation programs; 5+ years with direct accountability for major ERP or financial-systems moderni-zation.
• Proven delivery of complex cross-functional programs where process, technology, and operational improvements are equally critical, from design, integration, migration, deployment, stabilization, and value realization. Experience with AWS or other cloud-based revenue delivery
• channels; some exposure and awareness of AI-based value opportunities for revenue or operational efficiency.
• Experience evaluating enterprise-platform options, developing investment cases, and leading a re-tain/modernize versus replacement recommendation for an ERP or comparable core business plat-form.
• Proven accountability for multi-million-dollar program budgets, forecasts, benefits realization, vendor spend, governance, RAID management, dependency management, executive reporting, and program controls.
• Strong working knowledge of finance and accounting processes, end-to-end order-to-cash, billing, payments, subscriptions, revenue operations, commercial data flows, internal controls, data gov-ernance, and business-process transformation.
• Experience leading and influencing matrix teams across Finance, Product, Engineering, Enterprise Applications, Operations, Security, Data, and third-party partners without direct authority, using strong intellectual capability, emotional intelligence, and executive-level judgment.
• Experience selecting and governing systems integrators, implementation partners, and technology vendors, including scope, performance, commercial, and delivery-risk management.
• Exceptional executive communication, structured problem solving, decision-making, conflict reso-lution, and organizational-change leadership skills.
• U.S. business-systems transformation experience, with working knowledge of Canadian business operations and cross-border considerations, including entities, currencies, taxes, and reporting needs.