Principal AI Systems Architect (Real-Time Agent Assist / Speech AI Scale Review) || Remote

Principal AI Systems Architect /Real-Time Agent Assist / Speech AI Scale Review

Opportunity Overview

Client is preparing to launch its real-time agent guidance platform across approximately 800 agents, 7 deployment waves, and 6 BPO partners between October and December. The product works today at pilot scale. The objective of this engagement is to validate whether the platform can successfully scale in production before UAT begins on October 10.

Required Experience

Candidates must have experience with:

• Production-scale Agent Assist, Agent Guidance, Speech AI, or Live Transcription platforms
• Streaming ASR and low-latency architectures
• Real-time processing of concurrent audio streams
• Deploying software into managed enterprise or outsourced desktop environments
• Providing executive-ready findings and recommendations

Strongly Preferred

• Browser extension architecture
• Citrix / VDI environments
• Endpoint audio capture
• Scaling from pilot to 1,000+ concurrent users
• Experience identifying and resolving failures in real-time systems at scale

Speech & Transcription Infrastructure

• Deepgram
• AssemblyAI
• Speechmatics
• Rev
• Symbl.ai

Contact Center AI

• NICE Enlighten
• Five9 AI
• Amazon Connect AI
• Talkdesk AI
• Cogito
• Google CCAI