Customer Service

Customer Service Representative II

Talent Software Services, IncMounds View, MN🇺🇸United StatesPosted Oct 13, 2026

Why This Role Stands Out

You'll thrive in this hybrid role at a company that directly contributes to saving lives, offering significant growth potential into other departments and tuition reimbursement to support your development. If you are a dedicated individual with excellent communication skills and a desire to be a part of a mission-driven team, this is an excellent opportunity to build your career.

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Mounds View, MN, United States

Posted

Yesterday

Call Center

Job Description

Description

24/7 call center, first point of contact
Ranges from 60-80 calls per day
First point of contact (triage calls)
Most of our calls are HCP, Pt,and Page reps
Growth opportunities in other departments at client
Tuition Reimbursement once hired
We save lives, and you are a part of that.t
Job Purpose
Provide communications facilitation between external customers and the sales force and provide first point of contact for external customers and the sales force to reach internal *** personnel.

Your responsibilities will include

Triage and respond to external customer and sales rep call-throughs via 1-800-CARDIAC and 1-800-CARDREP. Send messages from internal/external customers to the client sales force by pagers, cell phones, home phones, etc. Escalate and close pages via backups, if required. Maintain a professional presence in all situations byasking forr ng and providing information per procedures.

Quality Systems Duties and Responsibilities

Build Quality into all aspects of their work by maintaining compliance with all quality requirements.
Required qualifications:
HS Diploma/GED Diploma required.
1 Year with an associate in arts degree/diploma, or an equivalent combination of education/work experience.
Experience in Microsoft Teams and Outlook