Customer Service Representative

Pay Range (USD): $18/hr. W2 - $22/hr. W2
Job Title: Customer Service Representative
Job Type: Contract
Location: 5 Days Onsite at Runnemede NJ 08078
Job Duration: 3+ Months (Potential Extension or Conversion)
Job Summary
About the team:
Goldin is the leading collectibles marketplace platform, with millions of customers globally. Our mission is to be the most trusted destination for collectors of trading cards, memorabilia, comics, video games and more. To accomplish this, we always put collectors first and hire the very best to join our team.
Goldin would not be what it is today without our amazing employees. We take great pride in hiring and developing top talent who can add to our culture and believe in our mission and vision. Goldin is an exciting opportunity to work in a growing market—and have a lot of fun doing it.
Our team prides itself on a culture that fosters camaraderie, embraces diversity, and exudes passion! We are one of Fortune.com’s top 100 companies for women in the U.S.
Responsibilities:

• Demonstrate full competence in core Buy / Sell / Billing workflows with minimal escalation support.
• Independently resolve routine to moderate-complexity customer issues while escalating complex concerns as needed.
• Assist customers with questions regarding account access, site navigation, listing completion, checkout, payments, billing, and seller growth.
• Take full ownership of assigned customer issues, managing them from initiation through to final resolution.
• Provide guidance to newer team members once proficient in the role.
• Assist with operational needs during high-activity periods, such as auction closes and special events.

 
Requirements:

• High School Diploma or equivalent required.
• Foundational knowledge and skills gained through relevant customer support experience.
• Strong problem-solving abilities and the capacity to resolve routine customer issues independently.
• Effective communication skills, with the ability to manage issues to resolution or proper escalation.
• Proficiency with support tools such as Google Sheets, Communicator, Agent Desktop, and Seller Hub preferred.
  Applied Skills:
  Customer Service, Customer Experience, Empathy, Written & Verbal Communication, Problem-Solving, End-to-End Issue Resolution, Complaint & Escalation Management, Payment & Billing Support, Financial Transaction Support, Buyer Support, Cross-Functional Collaboration, Attention to Detail, Adaptability, Google Sheets, Genesys, Monday.com, Seller Hub, Agent Desktop.