Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for employees in Cambridge, Massachusetts. This Long-term Contract position is fully onsite and will focus on resolving day-to-day desktop issues, supporting user onboarding and equipment lifecycle needs, and handling escalations that require in-person expertise. The role is ideal for someone with strong Mac and Windows troubleshooting experience who can keep end users productive in a fast-paced environment.

Responsibilities

Provide onsite desktop support for employees and address escalated technical issues that move beyond the initial service desk level. Diagnose and resolve hardware, software, operating system, and connectivity problems across Mac and Windows devices. Manage incident and request tickets, document resolutions clearly, and follow established support procedures. Coordinate device deployment, hardware replacements, refresh activities, and asset tracking to maintain accurate inventory records.

Support employee onboarding and offboarding by preparing, recovering, and reassigning equipment and access as needed. Assist with conference room technology, meeting support, printers, and specialized printing equipment to help ensure smooth business events. Deliver support for tools such as Google Workspace, Microsoft 365, Zoom, Slack, mobile devices, and endpoint protection utilities. Contribute to office IT initiatives and other technical projects, with occasional support for lab-related environments when required.

Requirements
3+ years of desktop support experience in an onsite end-user environment. Strong hands-on experience supporting Mac OS, with solid troubleshooting ability in Windows 10 and Windows 11. Proven background handling service desk tickets, technical issue triage, and user-facing problem resolution. Working knowledge of Microsoft 365, Google Workspace, Zoom, and Slack in a business setting. Experience supporting mobile devices, printers, and standard workplace hardware peripherals.

Familiarity with Active Directory and Microsoft Entra ID/Azure Active Directory administration or user support. Ability to follow standard operating procedures, maintain accurate documentation, and manage multiple support tasks effectively. Exposure to conference room support, lab IT, biotech, or pharmaceutical environments is a plus. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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