Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide responsive front-line technical assistance for users in Jacksonville, Florida. In this role, you will address everyday technology issues, support account access needs, and ensure incidents are accurately tracked through resolution. This position is ideal for someone who combines practical troubleshooting ability with strong communication and a service-focused approach.

Responsibilities

Deliver first-contact support for workstations, laptops, mobile devices, printers, and commonly used business applications. Investigate and resolve routine technical issues such as password changes, sign-in failures, software setup requests, and basic network connectivity problems. Record incident details, troubleshooting steps, and final outcomes clearly within the service management platform. Route complex or unresolved problems to advanced support teams while providing complete documentation for efficient follow-up.

Support new user setup activities, including account provisioning and access-related requests. Provide detail-oriented, courteous assistance that promotes a positive support experience for internal or external users. Adhere to established IT operating procedures, service expectations, and information security guidelines. Requirements
At least 1 year of experience in help desk, technical support, or a customer-facing IT environment is preferred. Familiarity with Windows operating systems, Microsoft 365, and ticket-based support workflows.

Working knowledge of basic troubleshooting methods for hardware, software, and entry-level connectivity issues. Ability to communicate technical information clearly and effectively to users with varying levels of technical understanding. Strong organizational skills with the ability to manage priorities in a fast-moving support setting. Exposure to Active Directory, remote support tools, or desktop hardware diagnostics is preferred. General understanding of IT service practices and foundational cybersecurity awareness. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.

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