Technical Helpdesk Gas Engineer

Technical Helpdesk Gas Engineer

Location: Dunfermline | Office Based

First Achieve is working with an established and growing business within the domestic boiler industry to recruit an experienced Technical Helpdesk Gas Engineer to join their technical team.

This is an excellent opportunity for an experienced domestic gas engineer looking to move away from a traditional field-based role while continuing to use their technical knowledge and industry experience.

You will provide technical support to installers, service engineers and end users, diagnosing boiler faults, resolving technical queries and helping deliver an excellent aftersales service.

Please note: Previous experience within the domestic boiler industry is essential.

The Role

Working within the Technical Team, you will act as the first point of contact for technical queries, providing expert advice and troubleshooting support over the telephone.

Alongside technical support, you will help manage warranty claims, coordinate engineer call-outs, support the wider service network and assist with technical training and product development.

Key Responsibilities

• Provide first-line technical support to installers, service engineers and end users.

• Diagnose boiler faults and provide technical guidance over the telephone.

• Resolve technical issues remotely wherever possible.

• Manage warranty claims and coordinate engineer call-outs.

• Monitor service call progress and maintain accurate records.

• Build and maintain strong relationships with installation and warranty partners.

• Participate in an out-of-hours technical helpline rota.

• Coordinate warranty-return parts and liaise with the manufacturing facility overseas.

• Assist with technical literature, product updates and engineer training.

• Test, diagnose and refurbish boilers, including evaluating new products.

What We're Looking For

• Essential: Strong technical experience within the domestic boiler industry.

• Previous experience as a domestic gas engineer or in a similar technical role.

• Excellent fault-finding and problem-solving abilities.

• Good IT and computer skills.

• Confident and professional telephone manner with a strong customer focus.

• Ability to manage competing priorities in a busy environment.

• Gas Safe registration (active or expired) would be advantageous.

• Comfortable sharing technical knowledge and supporting engineer training.

What's on Offer?

• £34,000 basic salary per annum.

• Performance-related bonus.

• 40-hour working week.

• Office-based position in Dunfermline.

• Supportive and friendly working environment.

• Opportunity to move into a technical support role while remaining closely involved in the domestic boiler industry.

• Training and development opportunities.

Interested?

If you're an experienced domestic gas engineer looking for a new challenge and would like to put your technical knowledge to use in an office-based role, we'd love to hear from you.

Apply today or contact First Achieve for more information.