Front Office Coordinator

Reports to: Office Manager, Franchisee

Essential Job Functions

· Ensures that each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product & program knowledge and all other aspects of customer service

· Conducts patient calls to include: appointment reminders, care calls and progress/patient concerns

· Utilizes phone system to answer and appropriately route all incoming calls

· Refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member

· Conducts all daily needs of the location utilizing the EMR system

· Responsible for the collection & data entry of patient registration paperwork & patient scheduling

· Processes accounts receivable transactions

· Accurately and securely maintains all financial services rendered and products sold

· Responsible for verifying the accuracy of the daily receipts and assisting with end of day reports as requested

· Ensures all essential patient records & HIPAA forms are uploaded into patient record

· Conducts consultations and Initial Assessments with patients regarding the Medi-Weightloss™ program(s)

Non-essential Job Functions

· Participates in location marketing efforts and provides ongoing support to promote location profitability & success

· Assists with daily monitoring of inventory levels of office supplies

· Trains additional staff on daily procedures when requested by the office manager and/or Medical Director

· Maintains up to date, high level of program education in order to promote and explain benefits of program and products to current and prospective patients

· Adheres to all operational guidelines including but not limited to HIPAA, OSHA, and location specific requirements

· Participates in refresher training as requested by management. Refresher training may be by means of Regional Trainings, Onsite Support by Corporate Office, Boot camps, and eLearning

· Performs other office duties as required