Desktop Support Engineer

Only W2 Profiles

Fishkill, NY - Onsite Role

We are seeking a Desktop Support Engineer to provide high-quality technical support to employees in a fast-paced enterprise environment. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Windows-based desktops, laptops, applications, and peripherals.

The candidate will be responsible for diagnosing and resolving technology issues, providing onsite and remote support, and ensuring a positive end-user experience.

Responsibilities:

• Provide onsite and remote technical support to employees.
• Diagnose and resolve hardware, software, desktop, laptop, and application issues.
• Troubleshoot Windows operating system and end-user technology issues.
• Support printers, monitors, peripherals, laptops, desktops, and other IT equipment.
• Research, diagnose, resolve, or appropriately escalate technical issues.
• Respond to support requests through multiple channels, including in-person, phone, chat, and remote support.
• Provide professional and customer-focused service to employees.
• Follow established IT procedures, processes, and documentation.
• Manage multiple support requests and priorities in a fast-paced environment.
• Keep users and stakeholders informed regarding issue status and resolution.
• Work effectively with business users and technical teams.
• Meet established service quality and performance expectations.

Required Skills:

• Experience in Desktop Support, IT Support, Service Desk, Help Desk, or End User Support.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience supporting Windows desktops and laptops.
• Experience troubleshooting hardware, software, and application issues.
• Strong customer service and communication skills.
• Ability to work independently and manage multiple priorities.
• Strong interpersonal skills and a customer-focused mindset.

Preferred Skills:

• Active Directory / Azure AD
• Microsoft 365 / Office 365
• Hardware and peripheral troubleshooting
• Enterprise IT support experience
• Ticketing / IT Service Management tools
• Remote support tools

Important Details:

This is a 100% onsite position in Fishkill, NY. Candidates must be willing and able to work onsite 5 days per week.

Interview Process

• Round 1: Virtual interview
• Round 2: Onsite interview in Fishkill, NY

Only candidates who meet the onsite requirement and interview requirements will be considered.

If you're interested, or know someone who would be a great fit, please send your resume to []