Technology

Desktop Support Engineer

Promantis IncNew York, NY🇺🇸United StatesPosted Sep 22, 2026

Quick Overview

Seniority

Mid Senior

Work mode

On Site

Location

New York, NY, United States

Posted

Yesterday

Active Directory

Job Description

Role: Computer specialist

Onsite

New York.

Tasks & Duties

• Provide technical expertise related to information technology systems including but not limited to hardware and software installation, configuration, maintenance and troubleshooting in a complex dual network environment across 13 agency locations.

• Resolve high level technical operational difficulties resulting in user related problems, by gathering information from the users to formulate recommendations/resolve difficulties or to improve the workflow/delivery of services.

• Provide diagnosis and remedies to complex problems involving systems, operations, and data telecommunications equipment and/or software.

• Set up new users who join the Agency as well as disabling users who are no longer part of the Agency. Cleansing the computers/devices according to IRS 1075.

• Coordinate efforts between New York State ITS, HRA ITS, and NYC OTI agencies.

• Maintains data security and internal control environment adequate to protect agency assets and records. This includes adhering to IRS 1075 Directive, Mayoral Directive 81-2 and State and Local agency guidelines with respect to Electronic Data Processing Security, by maintaining/ensuring maintenance of agency specific computer security measures, to ensure that manual and electronic information processing data/systems/equipment are protected/safeguarded.

Required Skills

A minimum of 2 years of experience with the following skill sets:

• Knowledge and experience with laptops, desktops, cell phones, printers, scanners, multifunctional devices

• A+, Network+, Security+, MCSE, MCP

• Knowledge of MS Windows OS and all other Microsoft applications as well as Active Directory / Microsoft Exchange.

• Good written and verbal communication skills.