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Desktop Support Engineer

Triune Infomatics IncCarson City, NV🇺🇸United States

Why this role stands out

This role offers an excellent opportunity to showcase your technical expertise and provide high-impact white-glove support within a fast-paced environment at Triune Infomatics Inc. You will thrive here if you are a proactive problem-solver with a passion for hardware maintenance and system deployment, so apply today to advance your IT career.

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationCarson City, NV, United States
Microsoft OfficeMFAMicrosoft TeamsWindows Server

Job description

Role: Desktop Support Technician
Location: Carson City, NV (Onsite – 5 Days/Week)
Duration: Short-term contract (up to 3 months)

Overview: We are seeking a highly skilled Desktop Support Technician to provide exceptional end-user support and ensure seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment.

Key Responsibilities:

  • Provide white-glove support to our users via email, walk-ups and from MS Teams.
  • Maintain ticketing system hygiene and ensure timely resolution of issues.
  • Utilize FreshService ticketing system to manage user tickets.
  • Asset management and inventory.
  • Troubleshoot and repair desktop and laptop hardware(primarily Dell Latitude platforms).
  • Diagnose and resolve Windows 10/11 ProOS issues.
  • Install and troubleshoot Microsoft Office 365 applications.
  • Manage Windows 11 imaging and deploymentsystems for new hires and or existing users.
  • Onboard new hires, contractors and or consultants on new hardware.
  • Assist with Microsoft MFA Authenticator issues.
  • Assist Security Operations team with CrowdStrike security-related endpoint issues.
  • Support Global ProtectVPN connectivity and resolve network-related endpoint problems.
  • Perform user data migrationsto new laptops, ensuring smooth transitions.
  • Troubleshoot printer connectivity(desktop, laptop and label printers).
  • Install and troubleshoot SecOps approved software applications.
  • Promote IT security best practices and enforce Acceptable Use Policies.
  • Collaborate with the IT End User Services Manager, providing regular updates on progress and challenges.

Qualifications:

  • Hands-on experience with Dell desktop hardware with troubleshooting and Dell RMA.
  • Experience with IT Ticketing systems preferably FreshService.
  • Experience in troubleshooting VPN agent on endpoint connectivity issues.
  • Experience with user data migration and endpoint setup.
  • Excellent communication and interpersonal skills.

Preferred Skills:

  • 5 Years experience with Microsoft Windows OS 10/11.
  • 5 Years experience with Microsoft Office 365.
  • Microsoft Intune, Entra or related certifications.
  • Experience supporting remote employees.
  • Familiarity with Dell Latitude models and hardware configurations.
  • Knowledge and Practice of Security Best Practices and Clear Desk Policies.

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