IT Analyst

Description

We are looking for an IT Analyst to support day-to-day technology operations for a non-profit organization in North Charleston, South Carolina. This is a Contract position expected to run for 2 months, providing onsite coverage while the organization completes its permanent hiring process. The person in this role will help maintain a reliable user support environment, assist with digital platform access and roster administration, and ensure a smooth handoff of responsibilities during a staff transition.

Responsibilities

Provide onsite IT support for staff by resolving desktop, Windows, and general technical issues in a timely manner.

Manage service desk requests, prioritize incoming incidents, and communicate updates clearly to end users.

Administer user access and account-related tasks within Active Directory and other organization-approved systems.

Maintain and update rosters for digital platforms to help ensure accurate user access and system availability.

Troubleshoot hardware, software, and workstation problems across Microsoft Windows environments.

Capture and transfer operational knowledge from the departing team member to support continuity during the interim period.

Serve as the primary local technology contact for the campus and coordinate support needs with internal stakeholders.

Document recurring issues, support activities, and resolutions to strengthen ongoing IT operations.

Requirements

Ideal candidate will have 4 years of IT experience or a similar combination of experience and education/credentials

Hands-on experience supporting Microsoft Windows 11 and related desktop environments.

Working knowledge of Active Directory for user account maintenance and access administration.

Ability to diagnose and resolve basic technical issues involving hardware, software, and end-user systems.

Experience handling service desk tickets and managing multiple support requests effectively.

Strong communication skills with the ability to assist users in a detail-oriented, service-oriented manner.

Comfortable working in an onsite support role in North Charleston, South Carolina.

Ability to learn quickly, absorb knowledge during transition periods, and maintain dependable day-to-day support.

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