2nd Line Engineer

Role: 2nd Line IT Engineer
Location: Bournemouth
Salary: £33,000 – £38,000

Cloud Infrastructure MSP | Secure IT Environment | Cloud, Infrastructure & Cyber Security | 2nd Line to 3rd Line

We're working with a specialist Cloud Infrastructure MSP in Bournemouth that helps businesses build, manage and support modern technology environments. With continued growth across the business, they're looking to bring in a 2nd Line IT Engineer who wants to develop their technical career and become part of a team working with modern infrastructure.

This is an opportunity to get away from repetitive support work and become involved in a much broader technical environment. You'll be dealing with escalated issues across a range of client infrastructures, working with experienced engineers and getting exposure to the technologies that sit behind modern cloud-based IT environments.

You'll have the chance to strengthen your experience across Azure, Microsoft 365, Entra ID, Active Directory, networking and cloud infrastructure, while also supporting infrastructure changes, technical improvements and client projects. Because you'll be working for a cloud-focused MSP, every client environment brings different technical challenges and opportunities to learn.

The role is also designed with long-term progression in mind. As you develop your technical ability, you'll be given the opportunity to take ownership of more complex issues and become increasingly involved in infrastructure and project work. The natural progression is towards 3rd Line Engineering and Infrastructure Engineering, giving you a clear route to move into a more senior and technically focused position.

For an engineer who already has a solid 2nd Line foundation and wants to build serious Cloud & Infrastructure expertise, this is a chance to join a specialist MSP where you can continue learning, take on more responsibility and progress your career.

Required Skills:

• Strong commercial experience in a 2nd Line IT Support / IT Engineer role

• Experience working within an MSP environment is highly desirable

• Good knowledge of Microsoft 365

• Experience with Azure and Cloud Infrastructure

• Experience with Entra ID / Azure AD

• Strong understanding of Active Directory

• Good networking knowledge including DNS, DHCP, VPNs and firewalls

• Experience handling technical escalations and complex troubleshooting

• Strong problem-solving and analytical skills

• Good communication and client-facing abilities

• Ambition to progress into 3rd Line and Infrastructure Engineering

Exclusive Benefits:

• £33,000 – £38,000 Salary

• Join a specialist Cloud Infrastructure MSP

• Hands-on exposure to Azure, Microsoft 365, Entra ID & Active Directory

• Work across varied client infrastructure environments

• Exposure to Cloud, Networking, Security and Infrastructure technologies

• Involvement in technical projects and infrastructure improvements

• Clear progression into 3rd Line and Infrastructure Engineer roles

• Increasing technical responsibility as your experience develops

• Training and ongoing technical development

• Work alongside experienced Cloud & Infrastructure Engineers

• Opportunity to build a long-term career within a growing specialist MSP

If you're a 2nd Line IT Engineer looking for a role where you can move beyond day-to-day support and build genuine expertise across Cloud Infrastructure, Azure, Microsoft 365 and modern IT environments, this could be the next step for you. With a clear route towards 3rd Line and Infrastructure Engineering, you'll have the opportunity to take on more technical challenges and continue progressing your career.

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