Full timeTechnology

Desktop Support Technician II

Innovo Global TalentCrick, Northamptonshire🇬🇧United Kingdom

Why this role stands out

This role offers a fantastic opportunity to expand your technical expertise in diverse environments while contributing to a reputable IT solutions provider. If you thrive on hands-on problem-solving and enjoy direct user interaction, this position is perfect for you to grow your career. Don't miss out on the chance to apply and make a real impact!

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationCrick, Northamptonshire, United Kingdom

Microsoft OfficeActive DirectoryWindows Server

Job description

Role Overview

We are working with a leading IT services and solutions provider who are looking to hire a Desktop Support Technician to join their growing team.

You will play a key role in delivering end-user support and deployment services across a variety of environments including corporate offices, healthcare sites, warehouses, and data centres.

This is a hands-on position suited to someone who enjoys working directly with users, solving problems, and being involved in hardware deployments, upgrades, and technical troubleshooting.

Key Responsibilities

Provide end-user technical support, diagnosing and resolving hardware and software issues
Install, configure, and upgrade: Desktop / laptop systems, Operating systems (primarily Windows), Applications and user profiles
Perform hardware deployments and refreshes, including:
- Equipment setup and installation
- Imaging and configuration
- Data transfer and backup
- Device decommissioning or redeployment
Deliver remote and on-site technical support, including desk-side assistance
Troubleshoot and maintain:
- Workstations, peripherals, and printers
- Network connectivity issues (basic level)
Work with ticketing systems to manage and document support requests
Support the creation and maintenance of technical documentation

Skills & Experience

Essential

3 5 years experience in desktop support within an enterprise environment
Strong knowledge of:
- Windows OS support (desktop/laptop)
- Microsoft Office and business applications
Experience with:
- Hardware installations, upgrades, and troubleshooting
- Ticket management systems
- Active Directory (user management, permissions)
Strong problem-solving skills and ability to work independently

Desirable

Experience supporting large-scale deployments or migrations
Exposure to: Server moves or hardware rollouts AND Data centre or warehouse environments
MacOS support experience