Why This Role Stands Out
Advance your IT career by providing critical support across diverse university environments, gaining valuable experience with desktop and AV technologies. You'll thrive in this hybrid role if you excel at problem-solving and delivering exceptional customer service within a collaborative team. This is a fantastic opportunity to contribute to a leading institution and grow your technical expertise.
Quick Overview
Job Description
University of Queensland Information Technology Services is seeking an IT Customer Support Officer to deliver Tier 1 and 2 support across desktop and AV platforms. Based at St Lucia Campus, you will diagnose issues, manage assets, and ensure high user satisfaction across teaching, research, and admin environments.
The role requires strong communication, a customer-focused mindset, and the ability to work both remotely and on-site within a dispersed ITS team.
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