Why This Role Stands Out
This hybrid Service Desk Analyst II role at Helia offers a fantastic opportunity to grow your IT support skills by tackling diverse technical challenges and contributing to a shift-left strategy, all within a collaborative and reputable organization. You'll thrive here if you're eager to expand your knowledge in areas like cyber security and digital solutions while enjoying a flexible work environment. Apply now to make a real impact on Helia's IT operations!
Quick Overview
Job Description
Helia is Australia's first Lenders Mortgage Insurance (LMI) provider, based in North Sydney. We are seeking a Level 2 Service Desk Analyst to join the IT team, handling requests via phone, self-service, and walk-ins.
You will follow established procedures, resolve issues, and contribute to our shift-left strategy by empowering users through knowledge and automation. You will work in a collaborative IT environment, gaining exposure to Cyber Security and Digital Solutions while supporting Windows
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