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Full timeTechnology

Service Desk Analyst II - Grow, Learn & Impact IT Support

HeliaSydney, Sydney🇦🇺AustraliaPosted 31 Aug 2026

Why this role stands out

This hybrid Service Desk Analyst II role at Helia offers a fantastic opportunity to grow your IT support skills by tackling diverse technical challenges and contributing to a shift-left strategy, all within a collaborative and reputable organization. You'll thrive here if you're eager to expand your knowledge in areas like cyber security and digital solutions while enjoying a flexible work environment. Apply now to make a real impact on Helia's IT operations!

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationSydney, Sydney, Australia

Job description

Helia is Australia's first Lenders Mortgage Insurance (LMI) provider, based in North Sydney. We are seeking a Level 2 Service Desk Analyst to join the IT team, handling requests via phone, self-service, and walk-ins.

You will follow established procedures, resolve issues, and contribute to our shift-left strategy by empowering users through knowledge and automation. You will work in a collaborative IT environment, gaining exposure to Cyber Security and Digital Solutions while supporting Windows

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