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Service Desk Analyst - IT Support & 1st-Line

St Nicholas Early EducationNewcastle, New South Wales🇦🇺AustraliaPosted 31 Aug 2026

Why This Role Stands Out

This hybrid Service Desk Analyst role offers fantastic opportunities for IT skill development and career growth within a reputable organization, where you'll directly contribute to seamless operations. You'll thrive here if you possess strong communication and remote troubleshooting abilities, eager to provide exceptional IT support. Apply today to join a supportive team and advance your career in a flexible environment.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Newcastle, New South Wales, Australia

Job Description

Diocese of Maitland-Newcastle is seeking a dedicated Service Desk Analyst to provide frontline IT support for staff, students, and volunteers from our Newcastle West Campus. You will handle incidents and requests via the ITSM platform, assist with hardware and software deployment, and deliver reliable desktop support in a busy, mission-driven environment.

The role requires strong communication, IT service desk experience, and comfort with remote troubleshooting.

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