AI Ops Engineer

• Deploy, configure, and support Microsoft Copilot solutions across M365 and custom Copilot use cases
• Build and integrate AI solutions using Azure AI services, Copilot Studio, and Azure AI Foundry
• Operate and monitor AI workloads to ensure reliability, performance, and responsible usage
• Support the AI solution lifecycle, including deployment, updates, and optimisation in Managed Services environments
• Implement monitoring, logging, and alerting for AI services and copilots to detect issues and risks
• Collaborate with stakeholders to identify, prioritise, and deliver AI use cases that drive business value
• Apply governance, security, and compliance controls to AI workloads, including data protection and access management
• Maintain technical documentation, runbooks, and operational procedures for AI services
• Work closely with customers to implement and manage AI capabilities in production and ensure a high-quality managed services experience

Requirements

• 3-5 years' experience in cloud engineering, AI engineering, or application support roles
• Experience delivering or supporting AI solutions in enterprise or consulting environments
• Experience with Microsoft Copilot, including M365 Copilot and Copilot Studio
• Working knowledge of Azure services including compute, identity, storage, and monitoring
• Experience building or supporting AI/ML or automation solutions using Python, APIs, or low-code platforms
• Understanding of AI governance, security, and compliance, including responsible AI principles
• Experience with monitoring, incident management, and operational support using ITIL practices
• Strong analytical and problem-solving capability with focus on automation and optimisation
• Familiarity with Microsoft Fabric, Purview, or data platform technologies
• Experience supporting Copilot rollout, adoption, or enablement initiatives
• Bachelor's degree in IT, Computer Science, or related field (preferred education and experience)
• Microsoft Certified: Azure AI Engineer Associate (AI-102)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Fundamentals / Copilot-related certifications (desirable)
• Relevant cloud or AI certifications

Core Competencies

Demonstrates expertise in deploying and supporting Microsoft Copilot solutions and AI workloads, with a strong focus on governance, security, and compliance. Proficient in leveraging Azure services and implementing monitoring and operational procedures to ensure high-quality managed services.

Highest-signal resume keywords

• Microsoft Copilot Experience
• Azure AI Services Proficiency
• AI Governance and Compliance Knowledge
• Python and API Development
• ITIL Practices for Operational Support

ATS Optimization Keywords Hard Skills

• Cloud Engineering
• AI Engineering
• Application Support
• AI/ML Solutions Development
• Monitoring and Incident ManagementAutomation Solutions
• Data Protection
• Access Management
• Operational Procedures
• Technical Documentation

Soft Skills

• Analytical Problem-Solving
• Collaboration with Stakeholders
• Focus on Automation and Optimisation

Certifications & Qualifications

• Microsoft Certified: Azure AI Engineer Associate (AI-102)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Fundamentals

Industry Keywords

• Managed Services
• Enterprise AI Solutions
• Consulting Environments
• Responsible AI Principles
• Cloud Solutions

Tools & Technologies

• Microsoft 365
• Copilot Studio
• Azure AI Foundry
• Microsoft Fabric
• Purview
• Low-Code Platforms