Senior Business Analyst

Job Title: Senior Business Analyst

Job Code: PA 814896
Client: Commonwealth of Pennsylvania – Public Utility Commission (PUC)
Location: Pennsylvania (Hybrid – statewide office options)
Contract Duration: Long-term
Work Arrangement: Hybrid – 2 days onsite per week, including Wednesday; 3 days remote
Closing Date: November 2, 2026, at 4:00 PM

Position Overview

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Senior Business Analyst to support the modernization of its Consumer Affairs Information (CAI) application, which is critical to resolving public complaints involving utility companies.

The selected candidate will lead requirements gathering, analysis, design support, and testing activities for the modernization initiative. Responsibilities include documenting existing system functionality, identifying process improvements, translating business requirements into user stories, and ensuring essential functionality is successfully migrated to the modernized solution.

The ideal candidate will have strong analytical, communication, testing, and stakeholder management skills, along with experience in legacy application modernization and digital transformation.

Key Responsibilities

• Document existing CAI application requirements and ensure all essential functionality is accounted for during modernization.
• Prioritize requirements and link them to legislative or policy requirements where applicable.
• Collaborate with business units and subject matter experts to identify system improvements and recommend solutions.
• Propose new features that deliver business value.
• Work with the Product Manager to translate business requirements into clear user stories and define acceptance criteria.
• Assist in evaluating technical approaches, including platform, architecture, and integration decisions.
• Ensure business requirements are clearly understood by the technical delivery team.
• Support change management, user adoption, and training activities.
• Ensure the modernized product aligns with Commonwealth and PA PUC standards for security, accessibility (WCAG), data privacy, and compliance.
• Identify project risks, dependencies, and impediments.
• Provide regular status updates and recommendations to IT leadership and business sponsors.
• Support testing activities to verify system functionality and the accuracy of changes.

Required Skills

• Business Analysis: Minimum 7 years of Business Analyst experience, including at least 3 years in a Senior Analyst role.
• Legacy Application Modernization: Demonstrated experience analyzing legacy applications or leading requirements gathering for digital transformation.
• Requirements Gathering: Strong ability to elicit, document, and translate business requirements into clear user stories and acceptance criteria.
• Agile/Scrum: Working knowledge of Agile/Scrum methodologies and tools such as Azure DevOps, Jira, or similar.
• Software Testing: Experience testing large-scale projects.
• User Acceptance Testing (UAT): Experience leading and coordinating UAT activities.
• Communication: Excellent written and verbal communication skills with the ability to work with technical and non-technical stakeholders.
• Organization: Strong prioritization and organizational skills with the ability to manage competing demands.

Preferred Skills

• Enterprise application modernization, including migration from legacy platforms to modern architectures.
• Process improvement and business process reengineering.
• Knowledge of WCAG 2.1 accessibility standards and public-sector compliance requirements.
• Previous experience with Commonwealth of Pennsylvania agencies or similar public-sector organizations.

Primary Skills

Senior Business Analysis, Requirements Gathering, Legacy Application Modernization, Digital Transformation, User Stories, Acceptance Criteria, Azure DevOps, Jira, Agile/Scrum, Software Testing, UAT Coordination, Process Improvement, Business Process Reengineering, WCAG 2.1, Public-Sector Compliance.