POS Analyst

Seeking a highly motivated Consultant to support our Restaurant QA Lab operations. This role is responsible for developing, maintaining, and supporting testing environments used to validate restaurant technologies and applications. The ideal candidate will troubleshoot and resolve lab-related issues, perform root cause analysis on recurring problems, build and configure testing environments, and collaborate closely with multiple cross-functional teams to support testing initiatives and lab operations.

Qualifications

• POS (Point of Sale) experience is Required.
• Restaurant technology experience is highly preferred, but POS B2C experience is a must.
• Minimum of 5 years of experience supporting technology within a Quality Engineering: Lab/Infrastructure role.
• Experience with virtualization platforms and cloud computing technologies is required.
• Strong understanding of restaurant application architectures, networking infrastructure, and eCommerce platforms.
• Experience diagnosing and troubleshooting applications, operating systems, and hardware-related issues.
• Excellent written and verbal communication skills, with the ability to effectively prioritize and manage multiple tasks simultaneously.
• Proven ability to work collaboratively within a team environment utilizing direct communication, ticketing systems, and documentation.
• Ability to build and maintain positive working relationships with cross-functional IT teams and business partners.
• Adaptability and willingness to support evolving procedures, environments, and equipment within a dynamic QA testing environment.

Roles and Responsibilities

• Serve as a member of the Quality Engineering (QE) team, reporting directly to the Senior Lab Engineer and working closely with QE, Development, and Infrastructure teams.
• Provide daily technical support for the QA Lab, including troubleshooting hardware, software, networking, and environment-related issues.
• Develop and maintain applications, scripts, utilities, and installers that improve QA team efficiency and testing capabilities.
• Continuously improve the stability, health, performance, and maintainability of testing environments.
• Investigate, troubleshoot, and resolve support tickets based on priority and business impact.
• Perform root cause analysis (RCA) for recurring issues and implement preventative solutions where appropriate.
• Build, configure, image, maintain, and refresh physical and virtual test systems to support changing testing requirements.
• Conduct daily health checks of QA Lab devices and proactively identify and resolve potential issues.
• Collaborate closely with vendors and internal teams, including POS Development, Payments, Network Engineering, and Infrastructure teams, to troubleshoot issues and support project initiatives.
• Assist with the creation, configuration, and assignment of test labs to support ongoing testing activities.
• Maintain accurate documentation related to lab configurations, troubleshooting procedures, and environment setup standards.
• Support physical infrastructure within the QA Lab, including hardware installation, cabling, device staging, and equipment maintenance.

Work Environment & Physical Requirements

• The position requires the ability to lift, move, and transport equipment weighing up to 50 pounds.
• Ability to safely climb, descend, and work on ladders as needed to support lab and infrastructure maintenance activities.

Preferred Skills

• Experience supporting restaurant POS platforms and payment systems.
• Familiarity with Windows imaging, deployment technologies, and endpoint management tools.
• Experience with virtualization and cloud technologies
• Experience using docker
• Basic scripting experience using PowerShell, Batch, or other automation tools.
• Understanding network troubleshooting concepts, including TCP/IP, DNS, DHCP, routing, and switching.