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Full timeSales

Customer Success / Account Manager

talentplutoNew York, New York🇺🇸United States

Why this role stands out

This hybrid role offers an exceptional opportunity to build a customer success function from the ground up within a rapidly growing AI SaaS startup, with a competitive compensation package of $100K-$130K base and $200K OTE. You'll thrive here if you have a builder's mentality and a passion for driving retention and expansion, directly influencing the company's success and your career growth. Apply now to make a significant impact and advance your career in the exciting world of AI for home services.

Quick overview

Salary$100k - $130k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationNew York, New York, United States
Account ManagementCustomer SuccessHVAC

Job description

Location: New York, NY

Work Model: Hybrid (in-office preferred), ~25% travel

Industry: AI / vertical SaaS for home services

Compensation: $100K-$130K base, $200K OTE

About the Company

Our partner is a bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track for rapid growth. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.

The Opportunity

Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts, companies doing $10M to $1B+ in revenue. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.

You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.

Responsibilities

  • Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts.
  • Build the customer success function and playbook from the ground up.
  • Drive expansion revenue through upsell and cross-sell.
  • Partner with sales, product, and leadership to deliver strong customer outcomes.
  • Travel to customers as needed (approximately 25% of the time).

Requirements

  • 2-4 years in customer success, account management, or another revenue-oriented role.
  • Strong commercial instincts with a track record of expansion and NRR.
  • Builder mentality with experience creating processes from scratch.
  • Comfortable with approximately 25% travel.
  • Background in home services, trades, or field-service management software, or early-stage startup experience, is a plus.
  • Able to work in a hybrid model from New York, NY.

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