Founding Enterprise Account Manager

About the Role

Join an early-stage AI software company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and renewal growth across a portfolio of large enterprise customers, helping shape how the account management function develops.

What You'll Do

• Manage relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying expansion opportunities within existing accounts.

• Partner with account executives, customer success managers, and customer success engineers to support customers and transition renewal ownership.

• Use usage data and adoption dashboards to build business cases for expanding pilots, use cases, and departmental rollouts.

• Lead executive business reviews and surface customer blockers to Product and Engineering, connecting them to retention and revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Experience managing a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.

• Personally owned renewal and expansion targets, with a record of negotiating and growing multi-stakeholder enterprise accounts.

• Experience using CRM systems, usage analytics dashboards, and APIs; familiarity with AI, large language models, voice AI, or consumption-based pricing is helpful.

• Strong commercial communication skills, revenue outcomes to discuss, and customer success experience beyond support or onboarding.

• Comfort working in a fast-paced, in-person startup environment and a demanding 996 schedule. Experience in call center-heavy industries or a technical background is a plus.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Commission structure is being finalized. Visa sponsorship is available.

Location

On-site in Redwood City, California.