Account Manager (Microsoft Licensing Specialist)

We are seeking an Account Manager - Microsoft to join our team. The Account Manager – Microsoft role is responsible for managing and processing Microsoft licensing deals, preparing quotes, and handling customer orders. This position sets up and modifies subscriptions, manages customer license properties and special pricing, and maintains strong customer relationships. This role requires strong communication, organization, and problem-solving skills, with a focus on providing high-quality customer service. This position is open to applicants located in any CompuNet market.

Core Duties and Responsibilities:

• Create Microsoft licensing opportunities in the CompuNet system
• Prepare Microsoft licensing quotes
• Process Microsoft licensing orders
• Set up and modify Microsoft-related subscriptions in various platforms
• Answer questions, process support requests for internal teams or customers, including adjustment requests
• Ensure accurate setup and ongoing maintenance of customer details and discount levels, beginning at the quoting stage and continuing through regular data validation and updates
• Work with account teams to maintain and manage customer relationships on small-volume accounts
• Assist the Subscription Billing Team to resolve invoicing discrepancies
• Collaborate with Customer Success to ensure efficient subscription renewals
• Join vendor/partner calls on Microsoft program updates and compliance
• Communicate and support licensing changes for customers
• Partner with the Business Development Specialist team to register deals for funding programs
• Deliver strong customer service

Required Skills and Qualifications:

• Strong written and verbal communication skills
• Excellent organizational skills with keen attention to detail
• Proven time-management skills and ability to meet deadlines
• Ability to thrive while managing multiple priorities in fast-paced environments
• Self-motivated, proactive problem-solver
• Flexible with priorities and able to address urgent matters quickly
• Strong interpersonal skills and ability to build rapport with internal and external customers
• Open to feedback
• Proficiency with Microsoft Office applications (i.e., Outlook, Teams, Excel) and internet browsers
• Experience working with ERP or other automated business solutions (Microsoft Dynamics, ConnectWise, Oracle, Salesforce, etc.)

Preferred Skills and Qualifications:

• Experience with Microsoft Licensing programs (CSP or volume licensing)
• Software licensing management experience
• Previous experience in a customer service or sales support role
• Knowledge of Microsoft funding programs
• Microsoft 365 Fundamentals (MS-900) Certification