Salesforce Business System Analyst

Job Title: Salesforce Business Systems Analyst (BSA)
Location: Remote (USA)
Employment Type: Contract
Experience: 7+ Years Preferred

Job Summary

We are seeking an experienced Salesforce Business Systems Analyst (BSA) with strong expertise in Salesforce Sales Cloud, business process analysis, and stakeholder management. The ideal candidate should have hands-on experience translating business requirements into scalable Salesforce solutions, optimizing sales processes, and collaborating with technical and functional teams.

Excellent communication skills and strong client-facing experience are mandatory.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
• Analyze and optimize Salesforce Sales Cloud processes, including Lead Management, Account Management, Contact Management, Opportunity Management, and Sales Pipeline.
• Conduct gap analysis, impact assessments, and business process mapping.
• Work closely with Salesforce Developers, Architects, QA teams, and Product Owners to deliver solutions.
• Facilitate requirement workshops, stakeholder discussions, and solution design sessions.
• Support Salesforce configuration, testing, UAT, deployment, and post-production activities.
• Identify opportunities for process improvements and Salesforce automation.
• Manage stakeholder expectations and communicate project updates effectively.

Required Skills

• Salesforce BSA: Strong experience as a Business Systems Analyst on Salesforce implementation and enhancement projects.
• Sales Cloud: Deep functional understanding of Lead-to-Opportunity, Opportunity-to-Close, Sales Pipeline, Forecasting, Accounts, Contacts, and related sales processes.
• Requirements Gathering: Expertise in BRD, FRD, user stories, acceptance criteria, and functional documentation.
• Salesforce Configuration: Good understanding of Flows, Validation Rules, Approval Processes, Reports, Dashboards, and Security Model.
• Agile/Scrum: Experience working in Agile environments using Jira or similar tools.
• Integrations: Understanding of Salesforce integrations, APIs, and data flows with enterprise applications.
• Communication: Exceptional verbal and written communication skills, with proven experience interacting directly with US-based clients and business stakeholders.
• Stakeholder Management: Ability to independently drive discussions, clarify requirements, and coordinate across technical and business teams.

Preferred Qualifications

• Salesforce Certified Business Analyst.
• Salesforce Certified Administrator or Sales Cloud Consultant.
• Experience with enterprise-level Salesforce implementations.
• Familiarity with SOQL, data migration, and Salesforce integration concepts.
• Experience working with distributed teams across US time zones