Amazon Connect

About Us:

CodeForce 360 is a trusted global IT talent partner helping Fortune 500 companies, system integrators, and enterprise organizations build high-performing technology teams. With over 16 years of industry expertise, we combine speed, precision, and market intelligence to deliver exceptional talent across today's most in-demand technologies.

About the Job- We are looking for an experienced Amazon Connect to join one of our enterprise client engagements. The ideal candidate should have strong expertise in AWS Lambda, Amazon Lex, Amazon S3, AWS services along with experience working in fast-paced enterprise environments.

Job Description

We are looking for an experienced Amazon Connect to design, develop, implement, and support cloud-based contact center solutions using Amazon Connect and AWS services.

Key Responsibilities

• Design and implement Amazon Connect contact center solutions.
• Configure contact flows, IVR, queues, routing profiles, and agent experiences.
• Integrate Amazon Connect with AWS services such as AWS Lambda, Amazon Lex, Amazon S3, and Amazon CloudWatch.
• Develop and maintain integrations with CRM platforms such as Salesforce or ServiceNow.
• Configure real-time and historical contact center reporting and analytics.
• Troubleshoot contact flow issues, call routing, and integration problems.
• Work with business stakeholders to gather requirements and translate them into technical solutions.
• Support testing, deployment, monitoring, and production troubleshooting.
• Follow AWS security best practices and ensure solution reliability and scalability.

Required Skills

• Hands-on experience with Amazon Connect.
• Strong knowledge of AWS services, especially Lambda, Lex, S3, IAM, and CloudWatch.
• Experience developing contact flows, IVR, call routing, and queue configurations.
• Knowledge of REST APIs, web services, and system integrations.
• Experience with JavaScript, Python, or Node.js.
• Familiarity with CRM integrations and contact center operations.
• Strong troubleshooting, communication, and problem-solving skills.

How To Apply

Job ID: JPC - 238800

Contact:

Name: Sreekar Konapuram

Email:

Phone:

  

CodeForce 360 proudly provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.