Engagement Manager - Springfield

Job Title: Engagement Manager
Department: Development
Reports To: Director of Development, Springfield
Classification: Regular Full-Time, Exempt

Primary Purpose

The Engagement Manager plays a key supporting role within the Development team, focused on event logistics, volunteer coordination, third-party fundraising, donor event experience and stewardship, and social media support. This position enables the Director of Development to concentrate on high-level revenue strategies-such as major gifts and corporate partnerships-by supporting the execution and logistics for regional signature and third party events. The Engagement Manager ensures seamless event execution, deepens community involvement, and drives revenue through third-party partnerships and local engagement.

Primary Responsibilities

Signature Event Support

• Collaborate in the planning and day-of execution for logistical aspects of all signature fundraising events.
• Coordinate event operations, including vendor relations, run-of-show timelines, procurement tracking, auction item coordination, and registration processes.
• Recruit and oversee event-day volunteers.
• Work closely with Executive Director and Development Director on budget tracking and revenue growth.

Third-Party Event Ownership

• Identify, cultivate, and support third-party fundraisers (e.g., community-initiated events, awareness campaigns).
• Review and respond to third party event applications and inquires.
• Represent Ronald McDonald House at third-party events and serve as the primary point of contact for hosts.
• Own and track third-party event revenue goals; provide regular reporting on progress.

Volunteer Coordination

• Serve as the lead liaison for volunteers supporting signature and third-party events.
• Ensure all volunteers are trained, scheduled, and supported for a mission-driven experience.
• Develop event-specific volunteer role descriptions and logistics plans.

Communications & Social Media Support

• Collaborate with Director of Development to create event communication plans and social media outreach regarding signature events.
• Create and schedule event-related and third-party fundraising posts via social media platforms.
• Coordinate with the Executive team to ensure consistent branding and messaging.
• Support distribution of newsletters, campaign updates, and event communications.

Giving Society & Donor Stewardship Support

• Assist in planning and execution of giving society recognition events (such as the Grand Givers Celebration).
• Provide donor stewardship support, particularly for lower-level donors, through timely communications and engagement.

Leadership Board Coordination

• Provide logistical and coordination support for Leadership Board activities and meetings.
• Support board engagement during key events and internal celebrations.
• Recruit for, Develop and Oversee Teen Board as relevant

McDonald's Round Up Recognition

Collaborate with local McDonald's restaurants to promote the Round-Up for Ronald McDonald House initiative and stewarding local store managers to encourage and drive revenue through this program.

Develop and implement strategies to raise awareness about the Round-Up for Ronald McDonald House program, increasing participation and support from the local community.

Key Qualifications

Experience Required

• 3-5 years of experience in nonprofit development, fundraising event coordination, or community engagement.
• Demonstrated success in event execution, volunteer coordination, and/or third-party fundraising.
• Experience in nonprofit communication or marketing support is preferred.

Skills & Attributes

• Proven ability to manage event logistics and handle multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and community-oriented mindset.
• Detail-oriented with solid time management and organizational ability.
• Proficiency in Microsoft Office and CRM/Event Software (Greater Giving, Raiser's Edge NXT, and Canva).
• Familiarity with social media platforms (Instagram, Facebook, LinkedIn) and scheduling tools.
• Ability to work evenings and weekends as required for events.

Work Environment

• Office-based with expectation to be out in community as well.
• Must be able to lift up to 40 pounds and stand for long periods at events.
• Valid driver's license and reliable transportation required.

Compensation details: 6 Yearly Salary

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