Nights & Weekends Sales Agent

QUALITY AND DETAILS FOCUSED: You believe being on time is arriving early and you strive to show quick results and progress always ensuring a neat and organized warehouse. We are seeking a detail-oriented and customer-focused
Sales Support / Customer Service Representative to join our Sales team at our Ontario, CA headquarters. This role plays a key part in supporting both customers and the sales team by ensuring smooth order processing, timely communication, and exceptional service delivery.

Handle incoming calls and provide excellent customer service throughout each interaction
Process estimates and sales orders efficiently with a high degree of accuracy
Assist outside sales representatives with quotes, order entry, and customer service needs
Identify sales opportunities and relay them to Account Managers or the Sales Manager
Provide customer service and technical support via Live Chat
Support the sales team by sourcing products from vendors emailed orders, stock issues, split shipments)
Maintain and update customer account information
Relay customer comments, complaints, or issues to the Sales Manager
Create new customer accounts in NetSuite
Update and track projects regularly using Traction Tools
Minimum of 2 years of experience in customer service
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Typing speed of 40+ words per minute
Excellent customer service, communication, and problem-solving skills
If you are a motivated professional who thrives in a fast-paced environment and enjoys supporting both customers and sales teams, we encourage you to apply.

The compensation range for this position is $18.27 - $24.52 per hour based on experience and skillset
Your Working Hours: Monday-Friday 7:30 a.m.

• Your Health:

Medical (Index Industries contributes 60% of total costs); Vision and Dental (Employee is responsible for 100% of costs)
Your Well-Being:
10 paid holidays (New Year’s Day & the day after, Memorial Day, 4th of July & the day after, Labor Day, Thanksgiving & the day after, Christmas & the day after), Staff appreciation events, and gym reimbursement program
Financial Wellness: 401K (Index Industries matches up to 4%)
Our Community & Team Investments:
Workout classes, barbecues, potlucks, and many more team-building events
At Index Industries, our company culture emphasizes support and collaboration. With a history spanning over 40 years, we value transparency, loyalty, and building strong industry relationships. Customer Service
Quality
Our focus on quality and innovation reflects our dedication to both our team and our customers.