Senior Business Systems Analyst

This position reports directly to the Director  and is responsible for:

1. Developing and maintaining strong, trust‑based relationships with stakeholders across the client to ensure alignment, collaboration, and effective communication of technology and data‑driven solutions that address critical organizational challenges.
2. Serving as the business relationship manager for specialized functional/business areas, providing strategic guidance, leading tough conversations when needed, and helping drive effective organizational change.
3. Building productive partnerships with IT and data practitioners, including the Data Governance Manager, IT Project Managers, and QA Testers, to develop detailed, requirements that enable teams to deliver effective technology and data solutions.
4. Managing expectations across stakeholders, peers, vendors, leadership, and technical teams to ensure alignment, constructive dialogue, and smooth delivery throughout the project lifecycle.
5. Leading and facilitating discovery sessions, workshops, and discussions to deeply understand business processes, pain points, and desired outcomes.
6. Serving as the bridge between business and technical teams by translating complex concepts and ambiguous needs into clear, actionable requirements and user stories that align business objectives with technical feasibility.
7. Leading efforts to improve systems and processes by identifying root causes, mediating conflicting priorities, and breaking down silos to drive integrated, consensus‑based solutions through influence, collaboration, and strategic negotiation.
8. Collaborating with cross‑functional teams to plan and advance full interoperability across client systems, data, and processes.
9. Supporting digital transformation strategic planning and leading effective change management by helping stakeholders understand system impacts, workflow changes, and the organizational shifts needed for successful adoption.
10. Following established governance practices and actively promoting their adoption across the organization.