.Net/Azure Production Support

Job Title: Systems Lead  (Production Support Engineer)

Pay : $60/hr on W2 with no benefits

Location: Bartlesville, OK – 4x a Week Onsite

Duration: Starts as 6 Months of Contract with Potential Extension.

Top Skills Required:

·                  Strong .NET/C# development expertise, focused on configuration updates and minor fixes

 Primary Responsibility:

·                 Responsible for triage, issue resolution, and minor configuration/code fixes to support mission-critical applications in a 24x7 production support model.

·                 This is a customer-facing role that requires direct interaction with clients, business users, and stakeholders to ensure timely resolution of issues and continuous service availability.

Key Responsibilities

·                  Provide L1/L2 production support for Azure-based enterprise applications.

·                  Triage and resolve production issues across Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).

·                  Handle Dead Letter Queues (DLQs), perform message replay in Service Bus, and troubleshoot message delivery issues.

·                  Manage DevOps pipeline issues, re-run failed deployments, and ensure CI/CD pipeline health.

·                  Troubleshoot and resolve Power BI gateway/configuration errors.

·                  Perform root cause analysis (RCA), prepare detailed documentation, and drive permanent fixes.

·                  Write queries for Cosmos DB and Synapse Data Warehouse; troubleshoot pipeline failures using KSQL.

·                  Make minor configuration/code changes in .NET/C# under established guidelines.

·                  Ensure compliance with ITIL processes, including incident, problem, and change management.

·                  Collaborate closely with clients and internal teams to ensure high-quality support delivery.

Key Skills & Competencies

·        Technical Expertise:

o                Hands-on experience with Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).

o                Strong knowledge of .NET / C# development for configuration updates and minor fixes.

o                Experience with ServiceNow or similar ITSM tools.

o                Familiarity with monitoring tools for proactive issue detection.

·        Production Support:

o                Prior experience supporting mission-critical applications in a 24x7 model.

o                Strong troubleshooting skills with ability to quickly identify root cause and apply fixes.

·        Communication & Customer Engagement:

o                Excellent verbal and written communication skills for clear stakeholder updates and RCA documentation.

o                Strong interpersonal skills with proven experience in customer-facing roles.

o                Ability to manage client expectations and provide professional, timely updates during critical incidents.

·        Domain & Process Knowledge:

o                Awareness of ITIL framework and structured support processes.

o                Experience in the Energy sector is a strong plus.

Tools & Technologies

·        Azure Services: Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB

·        Languages: .NET, C#

·        ITSM: ServiceNow

·        Reporting & Monitoring: Power BI, Azure Monitor, App Insights

Additional Requirements

· ·                  Willingness to work in shifts supporting 24x7 coverage.

·                  Strong ability to collaborate in global delivery environments (onshore/offshore model).