Windchill Administrator

Location: Chaska, MN 
Duration: 12 Months
Experience: 8–10 Years
Employment Type: Contract

Job Summary

We are seeking an experienced Windchill Administrator to provide L1 and L2 application support for an enterprise Windchill PLM environment.

The candidate will be responsible for application administration, incident and service-request resolution, environment stability, user support, and knowledge management across Test and Production environments.

Key Responsibilities

• Provide L1/L2 application support for Windchill PLM applications.

• Perform day-to-day Windchill administration and support activities.

• Monitor and maintain application stability across Test and Production environments.

• Troubleshoot and resolve incidents and service requests within defined SLAs.

• Support users with Windchill application-related issues.

• Perform application configuration and administration activities.

• Coordinate with technical and functional teams to resolve complex issues.

• Analyze recurring incidents and contribute to root cause analysis.

• Support application upgrades, patches, and maintenance activities.

• Maintain technical documentation, support procedures, and knowledge articles.

• Follow established IT service management and support processes.

• Ensure timely communication and resolution of application issues.

Primary Skills

• PTC Windchill

• Windchill Administration

• Windchill Technical

• Windchill PLM

• PLM Application Support

• L1/L2 Application Support

Secondary Skills

• Incident Management

• Service Request Management

• Production Support

• Test Environment Support

• Application Administration

• Troubleshooting

• SLA Management

• Root Cause Analysis

• Application Configuration

• Knowledge Management

• Technical Documentation

• IT Service Management

Required Experience

• 8–10 years of relevant experience.

• Strong hands-on experience with PTC Windchill PLM.

• Experience in Windchill administration and technical support.

• Experience providing L1/L2 application support.

• Strong troubleshooting and incident-resolution skills.

• Experience supporting Test and Production environments.

• Good communication and customer-facing skills.