Workshop Administrator

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.
At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

• Discounts & Perks: Generous discounts on company products.
• Social: Recognition programs and social events to celebrate our team's achievements.
• Personal Development: Access to professional development programs.
• Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.

Milwaukee Tools are looking for a WorkshopLogistics Administrator to join our friendly, growing team located in Dandenong South, Victoria. This is a Fixed Term Contract role for a period of 12 months. There may be an opportunity for this role to become full-time permanent for the right candidate post the FTC period.
The Workshop Logistics Administrator will work as part of the service operations team dedicated to supporting theMilwaukee Service Centre. As part of the team, this individual will maximise workshop's efficiencies and will act as point of contact for the internal service centre.
If you have a great attitude, are looking to work Monday to Friday and want to be a part of a growing organisation and dynamic, fun team this could be your opportunity! Full training is provided. Working hours are 8am to 4pm.

Reporting to the Workshop Team Leader your duties will include:

• Accepting tools for drop off via direct customers or freight (ingoing and outgoing freight requirements)
• Provide customers and retailers with update on their warranty claims via phone and email.
• Book incoming tools into SAP - C4C and completing necessary documentation.
• Allocating tools in accordance with operational workflow.
• Allocating ordered spare parts with relevant service claims.
• All necessary warehouse duties (Unpack, pack etc.)
• Communicate with After-Sales support team to obtain claim relevant information and finalise repair claims
• Following up the payment status for non-warranty claims with customers

What you will bring:

• Experience using SAP, salesforce, C4C and/or other similar technology platforms (preferred but not essential)
• Excellent ability to respond to deadline pressures and demonstrate time management skills.
• Great communication skills with enthusiastic personality
• Ability to demonstrate initiative and work within a fast-paced environment
• Solid time management and attention to detail.