Call Center Corporate Trainer

Conduent State&Local Solutions, IncLatham, New York🇺🇸United StatesPosted Oct 13, 2026

Why This Role Stands Out

This role offers a fantastic opportunity to shape the next generation of customer service professionals by developing and delivering engaging training programs that directly impact company success. You'll thrive here if you're passionate about adult learning, possess strong coaching skills, and enjoy a collaborative environment where your expertise in curriculum development and performance monitoring is highly valued. Apply now to make a significant contribution to a reputable organization and advance your career in corporate training!

Quick Overview

Seniority

Mid Senior

Employment type

Full Time

Work mode

On Site

Location

Latham, New York, United States

Call CenterMicrosoft Excel

Job Description

Onsite Call Center Trainer

Responsibilities

Deliver instructor-led classroom training on systems, products, policies, and procedures to groups of 25-30 new call center hires.
Monitor trainee attendance, performance, and assessment results to ensure training objectives are achieved.
Provide coaching, feedback, and support during training and nesting to prepare employees for live operations.
Maintain accurate training records, reports, and attendance documentation using Excel and related tools.
Update and refine training materials, job aids, and course content based on feedback and performance data.
Collaborate with operations and leadership teams to align training with client requirements and business goals.
Support production floor operations by handling escalations and reinforcing knowledge as needed.
Facilitate virtual/online training sessions when required.

Required Skills