Applications Support Specialist with EDI & JDE (Only Visa Independent Candidate/W2)

Responsibilities

• Provide day-to-day operational support for the JD Edwards ERP environment and associated business processes.

• Troubleshoot JDE application, batch job, interface, printing, security, and user-access issues.

• Support integrations between JDE and upstream/downstream applications.

• Coordinate JDE issues requiring deeper functional or technical expertise with internal application teams and external support partners.

• Support RF-SMART applications and integrations used within warehouse, distribution, manufacturing, and inventory operations.

• Support SOM and IQVIA applications and associated interfaces, data feeds, and user issues. 

EDI & Integration Support

• Monitor and support EDI transactions and application interfaces between internal systems, customers, suppliers, distributors, and other external partners.

• Investigate failed, delayed, duplicated, or rejected EDI transactions.

• Coordinate resolution of integration issues with business teams, trading partners, application teams, and external vendors.

• Monitor scheduled interfaces and proactively address failures that could impact business operations.

• Maintain appropriate incident and troubleshooting documentation for recurring interface issues.

IT/ SOX Compliance

• Support IT General Controls (ITGC) and SOX compliance requirements for assigned applications.

• Assist with periodic user access reviews and access certifications.

• Support user provisioning, modification, and termination controls.

• Assist with privileged and elevated-access reviews.

• Ensure application access requests have appropriate business and management approvals.

• Support change management controls and ensure production changes follow established IT procedures.

• Maintain appropriate evidence for application changes, approvals, testing, and implementation.

• Provide requested documentation and evidence for internal and external audits.

• Track and support remediation of identified ITSOX control deficiencies.

• Maintain application documentation necessary to demonstrate continued control effectiveness and audit readiness

Service Management

• Manage incidents and service requests through the organization's IT Service Management (ITSM) platform.

• Ensure tickets contain appropriate troubleshooting details, business impact, resolution information, and supporting documentation.

• Identify recurring application incidents and recommend opportunities for problem management and permanent resolution.

• Develop and maintain knowledge articles, troubleshooting guides, standard operating procedures (SOPs), and support documentation.

• Participate in change management processes and coordinate application-related production changes.

• Provide application support metrics and identify trends affecting application stability or business operations.

Business & Technical Collaboration

• Partner with business stakeholders across Finance, Supply Chain, Manufacturing, Distribution, Commercial, and other functional areas.

• Coordinate with application development, database, infrastructure, network, security, and integration teams when resolving cross-functional incidents.

• Work with third-party application vendors and managed service providers to resolve application issues.

• Communicate application outages, service degradation, issue status, and resolution clearly to business and IT stakeholders.

• Participate in application upgrades, enhancements, testing, deployments, and post-production support as required

Qualifications

• Bachelor’s Degree (BA/BS) – Computer Science or equivalent experience preferred

Work Experience

3+ years IT Applications support experience preferred

Specialized Knowledge

• Strong analytical and troubleshooting skills.

• Ability to distinguish application, integration, infrastructure, data, and user-related issues.

• Strong incident ownership and follow-through.

• Ability to manage multiple production issues and competing priorities.

• Strong written and verbal communication skills.

• Ability to work effectively with business users, technical teams, vendors, and auditors.

• Strong attention to documentation, compliance, and operational controls.

• Customer-focused mindset with a strong sense of accountability for production application availability.