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SAP Application Support Specialist

Aivanta Tech IncPlano, TX🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationPlano, TX, United States
MariaDBOracleSQLC#JavaSAPSQL Server

Job description

Position: SAP Application Support Specialist
Client: Fourth Square
Location: Plano, TX
Work Model: Hybrid – 3 days onsite

Job Summary

We are seeking an SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for a major consumer electronics client operating on SAP S/4HANA. The ideal candidate will have strong technical troubleshooting, analytical, and problem-solving skills to investigate and resolve business-critical system issues.

Candidates with software development experience and exposure to SAP/S/4HANA are preferred.

Key Responsibilities

  • Provide Tier 1 VOC support to end users working with the SAP S/4HANA platform.

  • Investigate, analyze, troubleshoot, and resolve reported issues, escalating complex problems when necessary.

  • Review source code and system configurations to identify root causes.

  • Collaborate with internal IT, SAP functional, and technical teams to resolve issues.

  • Document customer interactions, issue details, troubleshooting steps, and resolutions.

  • Support effective communication and timely resolution of business-critical system issues.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.

  • 2+ years of software development experience using VB, C#, Java, or equivalent programming languages.

  • Strong analytical, diagnostic, troubleshooting, and problem-solving skills.

  • Excellent communication skills and the ability to work effectively with technical and business teams.

Preferred Qualifications

  • Exposure to SAP or SAP S/4HANA; prior experience is preferred but not mandatory.

  • Experience with relational database management systems (RDBMS), such as Oracle, Microsoft SQL Server, or MariaDB.

  • Previous client-facing or end-user support experience.

Recruiter Screening Checkpoints

Before submitting a candidate, confirm:

  • Bachelor's degree in a relevant discipline.

  • At least 2 years of software development experience in VB, C#, Java, or a comparable language.

  • Strong troubleshooting and root-cause analysis skills.

  • SAP/S/4HANA exposure, if available.

  • RDBMS experience with Oracle, MS SQL Server, or MariaDB, if available.

  • Strong communication skills and client-facing experience.

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