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Senior Helpdesk & IT Infrastructure Analyst

Prouds Jewellers Pty. Ltd.New South Wales🇦🇺AustraliaPosted 8 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to advance your IT career by managing critical infrastructure and contributing to impactful improvement initiatives within a reputable company. You'll thrive here if you possess strong problem-solving skills and a desire to grow your expertise in a supportive team environment, so don't miss out on applying!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
New South Wales, Australia

Job Description

The JPL Group is seeking an experienced Senior Helpdesk Analyst to join our team in NSW. You will manage second-level support and help maintain IT infrastructure across stores, state offices, and the head office, collaborating with the NZ Infrastructure team on improvement initiatives.

Responsibilities include incident resolution, server room management, vendor liaison, disaster recovery planning, and documentation.

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